Seeking Information Regarding Online Chat Support

Seeking:  
I need information regarding what online chat tools you and/or your organization use to support your clients/customers.  Some things in which I am interested:

; Name of service

; Do you host the solution or outsource it?

; What is your staffing model?  I.e., do phone staff support online chat or do you have a separate staff for online support?

; Are you happy with the service?  What would you change for the better?

Thank you in advance for any information.

Please post your responses to this post.  Thanks much!

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